It's a travel experience reviled by most: the overbooked flight. When it happens, it can leave customers upset and airline gate agents at wit’s end. But with all the data at airlines’ disposal, couldn’t analytics and automation help alleviate some of this aggravation? That’s what United Airlines asked in 2017, ... read more

‘Digital transformation’ has become embedded into the tech lexicon, as most organizations have moved full throttle into enhancing internal and external business outcomes.Their efforts are paying off. Some 89 percent of IT decision makers report that their digital innovation investments have been “moderately or very successful,” according to Insight’s 2019 ... read more

“A meal where you aren’t forced into uncomfortable one-on-one conversations is a great place to start with a new team,” agrees Davey. “Everyone has the chance to talk to each other, learn something about their background, and build trust.”When it works:Everyone needs to eat. If you find a way to ... read more

Like death, taxes and network downtime, bad contracts are a fact of life for most IT leaders. Deals that once seemed fair and equitable can sour over time for various reasons, such as the availability of a better or lower-cost technology or a vendor's reluctance to live up to contract ... read more

Salesforce.com’s $15.7 billion bid for Tableau Software has many organizations wondering how the proposed acquisition will impact their operations. According to industry analysts, it all depends on how your enterprise makes use of their respective platforms.Users of Salesforce’s CRM platform have all subscribed to its software-as-a-service (SaaS) model, putting their ... read more

When Craig Wheeler joined Beate Uhse Group, a German retailer of sex toys and erotic lingerie, to become its chief digital officer, the company was already in the throes of change.Six months later Wheeler became its CEO, and now finds himself dealing with a restructuring, a rebranding and a rebuilding ... read more

Software that automates basic tasks is catching hold in large enterprises, where CIOs are seeking to inject greater efficiency into business processes.Called robotic process automation (RPA), the technology enables IT departments to configure or train software to perform routine tasks, such as generating an automatic response to an email, or to ... read more

Data science may never be easy but it’s getting easier to dive in. Buzzwords like “machine learning,” “regression,” and “dimensionality reduction” are just as challenging to understand as ever, but the widespread desire to reap the benefits of these techniques has resulted in several good tools that create assembly lines ... read more

If today’s mantra for innovation is to celebrate failure as a catalyst for success, how do legacy enterprises fine-tuned to reduce failure become innovative organizations?A new book from Deloitte and MIT Sloan Management Review, The Technology Fallacy: How People are the Real Key to Digital Transformation, addresses this question to ... read more

Ecosystems often conjure childhood images of animals and plants working together. These essential symbiotic relationships taught us the importance of balance, inter-dependence, and supply and demand. Within our modern work environment, more companies are beginning to realize the competitive advantages of altering their solo strategy for one that embraces ecosystems ... read more