Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It’s easy, for instance, to rely on the wrong metric to track a specific operation, ... read more

Last year, a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection?That's the question explored in a series of virtual CIO Think ... read more

The Entry Certificate in Business Analysis (ECBA) is a credential for business analysts offered by the International Institute of Business Analysis (IIBA). IIBA is a nonprofit professional association founded in 2003 to promote the field of business analysis. According to the organization, the ECBA “covers the foundational knowledge on business ... read more

IT workers looking for a new job following the “great resignation” could make bank if they have experience in risk analytics and assessment, smart contracts, devsecops, or another of the more in-demand skills of the moment.But the flipside is that CIOs will have to pay top dollar to hire employees ... read more

When Angelika Schwartz joined American Air Filter Europe as head of IT in October 2018, the company had already committed to SAP S/4HANA to replace a sprawling set of ERP systems across a growing international portfolio.Responsibility for IT operations previously lay with AAFE’s vice president of finance, controlling, and IT, ... read more

The chief technology officer (CTO) is the senior executive who focuses on the technological requirements, opportunities, and challenges within an organization. The CTO role has emerged as a key player in the enterprise C-suite, especially with digital transformation being such a high strategic priority for so many organizations.These executives, in ... read more

As our lives collectively continue to stabilize after being upended by COVID, business leaders are being confronted with some critical questions on how to move forward. Their decisions during this pivotal time will have long-lasting impacts on their companys' overall health, particularly their ability to engage and retain diverse talent.CIOs ... read more

Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent.IT’s processes and practices are how IT’s work gets done. They’re where competence, or its absence, happens.[ Learn from your peers: Check out our State of the CIO 2021 ... read more

Count American apparel company Carhartt among those enterprises turning to artificial intelligence for strategic benefit. The company, which has been making workwear and hunting clothing for more than 100 years, recently found the sales efforts of its three go-to-market divisions — each with different distribution channels — to be less ... read more

The vast majority of CIOs are seeing investments in customer experience hold steady or rise, testament to the importance of CX today.Consider the figures from Adobe’s CIO Perspectives Survey 2021: 33% of respondents say investments are up while only 8% are seeing cuts; the rest are level-funded. In the US, ... read more