INDUSTRY NEWS

  • At Amtrak, business-IT co-creation engineers CX success
    Delivering a superior customer experience (CX) requires close partnerships between IT leaders and their business peers. That's been the ticket for Amtrak, where IT and marketing are co-creating digital services to inspire brand loyalty among the 30 million passengers it serves a year.These efforts, marshalled by Amtrak CTO Sovan Shatpathy ... read more
    Published on 2019-10-14
  • The rise of the chief experience officer
    John Morhous came up through the ranks on the traditional technology track. After graduating Rensselaer Polytechnic Institute with B.S. in information technology, he served in a number of tech-related roles, including director of IT engineering and eventually CIO. In his latest gig, Morhous puts a whole new spin on the ... read more
    Published on 2019-10-14
  • Tracking economic disruption in the digital age
    From carriages to quantum computing, have today's industries learned how to harness creative destruction? ... read more
    Published on 2019-10-10
  • Information technology – what is it good for?
    The IT industry is roughly 50 years old. During that period of time it’s experienced many digital transformations. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. We currently find ourselves ... read more
    Published on 2019-10-10
  • What is decision science? Transforming decision-making with data
    One of the common aims of digital transformation is often phrased as “becoming a data-driven company.” Whether it’s business intelligence, predictive analytics or machine learning, using objective data rather than hunches to drive decision-making is something businesses increasingly talk about.There are plenty of challenges. Not all large organizations are nimble ... read more
    Published on 2019-10-10
  • The new core competencies IT must master
    A couple of weeks ago, I had a conversation with Claus Jensen, CTO of CVS Health, about the shifting challenges facing today’s IT organizations. He calls the current state of affairs a triple whammy.“We all know that the environment is changing — the rate of change accelerating. But also, the ... read more
    Published on 2019-10-10
  • Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’
    IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work. ... read more
    Published on 2019-10-09
  • 10 IT-business collaboration mistakes to avoid
    These days more than ever, collaboration and co-creation with your business peers is key to digital success. Without a harmonious, productive business-IT relationship digital initiatives are more likely to derail. Legacy approaches and outlooks, not to mention ingrained frictions and differing styles, can present challenges for collaboration among business and ... read more
    Published on 2019-10-09
  • How to prepare tomorrow’s workforce? Focus less on devices and more on digital thinking
    Talk to any CIO or IT leader today and they will universally point to one problem facing nearly every organization: Finding and keeping qualified technical people.A few years ago, roughly 64,000 students graduated from U.S. colleges and universities with a Bachelor’s degree in computer science, with about 20% of that ... read more
    Published on 2019-10-08
  • What employers look for when they Google you (3 key takeaways)
    Insider Pro reached out to recruiters and HR pros to find out how they research job candidates online, what they’re looking for and what they think if a candidate has no online presence. ... read more
    Published on 2019-10-08
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